Explanation:
The process for integrating Clearpay with a Shopify Plus store is essentially the same as when the original standard Shopify store was integrated. Migrating from Shopify to Shopify Plus shouldn’t typically affect your integration, however, Shopify Plus allows for additional advanced customisation features. Customisation has the potential to affect how Clearpay displays on a Shopify Plus store, such as hiding Clearpay from the checkout.
Action:
Please review and follow the various reasons and solutions below:
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Ensure Clearpay is allowed on the selected products
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Cause: Shopify Plus allows merchants to hide payment methods at the Checkout if specific products have been added to the Cart. If a tagged product is included in the Cart, this prevents Clearpay from being shown as an available payment method.
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Solution:
- Review our Hide Payment Methods at Checkout developer documentation and ensure products in the cart do not have a no-clearpay or no-cash-app-pay tag applied.
- Check the Script Editor Shopify App to ensure there are no scripts hiding the Clearpay payment method at checkout
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Cause: Shopify Plus allows merchants to hide payment methods at the Checkout if specific products have been added to the Cart. If a tagged product is included in the Cart, this prevents Clearpay from being shown as an available payment method.
Important Notes:
If the Clearpay plugin isn’t working as expected, please review any customisations made to your store, as some customisation may affect the Clearpay App’s functionality or display on your store.
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