Explanation:
Customers are receiving an error stating that the currency is not supported because your Shopify store's base currency may differ from the corresponding Clearpay account region. This discrepancy leads to the error message during checkout.
Customers can also receive this error stating that the currency is not supported because they may be located in a country where Clearpay is not available.
Please refer to the Action section to resolve the challenge.
Action:
Please follow the below steps:
- Your Shopify store’s address and currency must correspond to the Clearpay account region. Please refer to this page to ensure they are configured correctly.
- Clearpay is only available for Shopify merchants with a store address in select countries. Please refer to the Supported Countries list for more details. It is recommended to disable Clearpay for the regions where it is not available.
Important Notes:
If you are using a currency switcher app on your Shopify store, it may conflict with Clearpay, causing the payment option to display the "currency not supported" error. Disable any currency switcher apps temporarily to see if the error resolves or reach out to the switcher app provider for guidance.