Why Is Clearpay Not Visible On The Checkout Or My Shopify Store?

There may be several reasons as to why Clearpay as a payment method is not displaying on your Shopify store’s checkout page.

Please refer to the Action section to further understand and resolve the challenge.

Please review and follow the various reasons and solutions below:

Clearpay App Configuration Errors
1. Cause: If there’s an issue with your Clearpay merchant account, it could be the reason as to why Clearpay as a payment method is not appearing in checkout. For example, your Clearpay account might not be fully activated or you have selected the incorrect business account.
2. Solution: Ensure that your Clearpay merchant account is active and that you have selected the correct business account
  1. Within your Shopify Admin Panel, go to Settings > Payments > Clearpay (If you do not see Clearpay, then select Install .
  2. You will be prompted to login to the Clearpay Business Hub.
  3. Once you log in to your Clearpay Business Hub, select the business you would like to have Clearpay enabled.
  4. The screen will now return to the Shopify payment method set. Ensure Clearpay is toggled to ON and click on Activate.
Inconsistent Currency Display
1. Cause: A common cause for Clearpay as a payment method not appearing at checkout is because your Shopify store's base currency may differ from the corresponding Clearpay account region, which can only be set as United Kingdom.
2. Solution: Your Shopify store’s address and currency must correspond to the Clearpay account region. Please refer to the Store Address and Store Currency steps to ensure they are configured correctly.

Clearpay is available for Shopify merchants with a store address in the United Kingdom

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