Split tender payments work as they would with any other transaction. Start the transaction, select the amount the customer wishes to pay with Clearpay, and then they will tap the Clearpay Card to the chip reader to transact. The remaining amount owed can then be paid with the customer’s other payment method.
When a customer returns a split tender order, scan the receipt and verify with the customer the amount paid in the secondary form of payment (cash, debit, credit card). Refund this payment method first. After you have refunded that amount, restore the amount paid with the Clearpay Card by asking the customer to tap the Clearpay Card at the NFC card reader. It may take up to 10 days for the funds to be reflected in their Clearpay account. Paid instalments will be returned to their original payment method. If the customer has questions, encourage them to visit the Clearpay Customer Help Center.