Clearpay matches refunds based on a customer's profile and the persistent Clearpay Card associated with their account- whether your systems enable referenced refunds or not, customers are able to return online Clearpay purchases to Clearpay in-stores - we do all the math. We'll cancel the outstanding payments and refund customers the payments they've already made. In the event Clearpay is unable to make a clear refund match to an order, the customer will be notified of a pending refund and guided through the process in-app to match the refund to the order
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