Explanation:
The WooCommerce store currency must match the Clearpay account region, i.e., must be GBP if you have a United Kingdom Clearpay account set up. If not, UK customers attempting to checkout in GBP will not be able to see the payment option at the checkout.
Cross Border Trade and Currency Localisation must be enabled if you have the merchant account set up in a different Clearpay approved region, however, offering Clearpay to customers in the UK and GBP respectively.
Please note, for the Cross Border Trade feature to be supported, the Clearpay plugin version must be updated to V2 or above.
Action:
Store Currency:
Please note that Store Currency must correspond to the Clearpay account region. To check this:
- Navigate to: WordPress Admin > WooCommerce > Settings > General.
- Under Currency options, the currency must be GBP
Cross Border Trade and Currency Conversion:
Please get in touch with the Merchant Admin team to ensure you have Cross Border Trade (CBT) and Currency Localisation enabled in the Clearpay Admin Portal.
Once that has been done, you will need to enable the configuration within the plugin settings.
- Go to the WordPress Admin Dashboard.
- Go to Plugins* > Installed Plugins.
- Find the Clearpay Gateway for WooCommerce in the plugin list and click the Settings button.
- Scroll down to the Cross Border Trade Configuration. This section controls the currency conversion.
- Enable Multicurrency: With this enabled, overseas customers are now able to use Clearpay with their local currency selected and pay the exact amount that they see in checkout.
- CBT Countries: Clearpay populates this field, which is a list of countries that have been enabled for CBT. After payment, the currency is converted to your currency for settlement.
- CBT Limits: This field shows the exchange rates used. These rates are automatically checked every 15 minutes and updated then.
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