Explanation:
If you have already integrated Clearpay as a payment method but it is not appearing on your checkout page, this could be due to the following reasons:
Inconsistent Currency Display:
A common cause for Clearpay not appearing at checkout is the use of a non-local currency as the base currency on your Shopify store. If your store currency is not set to GBP, it may result in a “currency not supported by this merchant” error for customers.
- To resolve this, ensure that your store's currency aligns with Clearpay’s supported currency, GBP.
- For more information, please refer to our Cross Border Trade documentation.
Configuration Issues:
There may be configuration issues within your payment settings. Ensuring that Clearpay is correctly set up and enabled in your payment settings can resolve this issue.
If you are receiving the “merchant is not integrated correctly” error message during checkout, we recommend reconfiguring the Clearpay (New) Payment option within the Shopify settings.
Action:
Please follow the instructions below to re-configure:
- Log in to Shopify
- Enter Shopify Store and access your Store Settings
- Click Payments
- Scroll down to the Clearpay Payment Method Clearpay (New))
- Click “Activate” - Do not enable Test Mode
- You will be prompted with the Clearpay Business Hub login. Enter your login credentials and select the correct business you want Clearpay enabled on.