Explanation:
If Clearpay is not showing up at checkout, it may be caused by one or more of the following issues:
1. Clearpay Not Enabled in Wix Settings
Explanation:
Clearpay may not be enabled as a payment method in your Wix store.
Action:
- Log in to your Wix account and go to your Wix Dashboard.
- Navigate to Settings > Accept Payments > Payment Methods.
- Scroll to find Clearpay and ensure it is connected.
- If it’s not enabled, click Connect and enter your Merchant ID and Secret Key provided by Clearpay.
- Save your changes. Clearpay should now be enabled at checkout.
2. Incorrect Regional Settings
Explanation:
Clearpay is only available in certain regions (Australia, New Zealand, United States, Canada, and the United Kingdom). If the region setting in your Wix account is incorrect, Clearpay won’t be available as a payment option.
Action:
- Log in to Wix and go to Settings > Language & Region.
- Check that your business location matches the region where you’re registered with Clearpay.
- If the region is incorrect, select the correct one and save the changes.
3. Minimum/Maximum Purchase Amount Not Met
Explanation:
Clearpay has specific minimum and maximum purchase requirements that must be met for the payment method to appear at checkout.
Action:
- Log in to your Clearpay account and verify the minimum and maximum purchase limits.
- Ensure that the customer’s cart value falls within the allowed range. If the order total is too low or high, Clearpay will not appear as a payment option.
4. Incorrect Clearpay Credentials or Sandbox Mode
Explanation:
Incorrect Clearpay credentials or using sandbox mode can cause Clearpay to not show up at checkout.
Action:
- Double-check that your Merchant ID and Secret Key are entered correctly in the Wix Payments settings.
- Ensure Sandbox Mode is disabled, as this is only for testing purposes. You should only enable it if instructed by a Clearpay account manager.
5. Conflicts with Other Wix Apps or Theme
Explanation:
Sometimes, other apps or the theme you are using might conflict with the Clearpay integration, preventing it from displaying at checkout.
Action:
- Deactivate other apps one by one and test if Clearpay appears at checkout.
- Temporarily switch to a default Wix theme and check if the issue persists. If the Clearpay option appears, your previous theme may be causing the conflict.
Important Notes:
If none of the above solutions resolve the issue, we recommend:
- Reaching out to Wix Support to review your store’s setup.