What is the Clearpay Business Hub?

What is the Clearpay Business Hub?

The Clearpay Business Hub is the new way for you to manage your merchant account.

It's a centralised workspace where you can view settlements, access Clearpay IQ insights, handle disputes, and manage your team members (with more features on the way!)

How do I access the Hub?

If you want a team member to access our Business Hub, you will need to create a user. It’s very simple!

Before you create a user account, there are three access types: Hub Admin, User & Read Only. 

Once you know what user type to give to your team member, follow these steps: 

1. Select Team Members from the navigation menu.
2. Select Invite Team Members.
3. Enter these details for each new team member:
   • • Email address
     • Full name
     • Access level
4. Select Next.
5. Review the list of team members to be invited, then Confirm.

Each new team member will then receive an invitation email to set up their account and create a password. If a team member already has an existing Clearpay profile, they don't need to create a new password. They'll be able to launch the Clearpay Business Hub as soon as they've been invited.

Need access to handle disputes?

A user or admin role can manage disputes in the HUB.

The elements that need to be ticked to enable this functionality are:

• View disputes
• Manage disputes

You will be able to manage Team Member Access via Access Management - just tick the disputes options (see below). 

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